This page covers the general refund policy for CA Cosmetology Prep. If your purchase includes an Exam Pass Guarantee, the controlling terms are on the Exam Pass Guarantee Terms page.
We want customers to have a fair and clear experience. If you have a billing issue, technical-access problem, duplicate purchase, or another legitimate support issue, contact us and we will review it promptly.
If your product includes an Exam Pass Guarantee, please follow the submission requirements and timing rules listed on the Exam Pass Guarantee Terms page. Those terms govern guarantee-related refund requests.
If you cannot access your purchase, email us and we will work to resolve the issue quickly. If a technical-access issue cannot be resolved, we may offer an appropriate refund or replacement access at our discretion.
Email support@cacosmetologyprep.com.
Last updated: 2026-03-22